Return & Refund Policy

Return and Refund Policy

 

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How Long Do I Have To Make A Return?

You have a maximum of 30 days from the date of your purchase to make a return. Your return package must be postmarked within 30 days after the purchase date. Returns postmarked after 30 days from the purchase date will not be accepted.

Do I Have To Pay For Shipping When I Return Something?

  30-DAYS RETURN POLICY
Reason Buyer Pay the Shipping Fee Seller Pay the Shipping Fee Photo Provided Exchange Available
Dislike/ Unsuitable Yes
Change Style/Color Yes
Shipping Wrong Items Yes Yes Yes

Quality Problems

Yes Yes  Yes
Artificial Reason Yes Yes Yes

How Do I Make A Return?

  1. Please contact our customer service within 48 hours after you received your package via email at service@ayiyihair.com. Product-related pictures/videos can help you speed up the return process.

  2. Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), we will remove $20 from your payment as loss of shipping fee.

  3. Please return the package to the address we have provided. And please email us the return tracking number. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 7 working days after we received the package. 

Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?

  1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and hygiene sticker (if applicable) intact.

  2. The following items cannot be returned or exchanged:  Wigs have been washed, tampered, altered and the lace hasbeen cut, cap size customized wigs, clearance products and any other items for which return or exchange is noted as not being supported.

  3. Free gifts cannot be returned or exchanged.

Important Notice

  1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address we provide.

  2. Please make sure you do not include non-Ayiyiitems by accident in your return package. We will not be responsible for sending back those items to you.

 

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